Shipping policy

Please read our shipping policy carefully to understand shipping times, costs, and other details about your order.

Order Processing Times

• All orders are processed within 1-2 business days (Monday through Friday, excluding weekends and holidays).
• Once your order is shipped, you’ll receive an email confirmation with tracking information.

Shipping Times and Rates

• International Shipping

  • We offer international shipping to selected countries. Delivery times may vary by location, generally between 6-9 business days.

Order Tracking

• Once your order has shipped, you’ll receive a confirmation email with tracking information.
• You can check your order status on our home page at the top where it says "Track my order" put in your tracking number and you should be able to see the status.
• Please allow 24-48 hours for tracking to update after shipment.

Shipping Delays

• Occasionally, shipping may be delayed due to high order volume, weather, or customs processing for international orders. If your order is delayed, please reach out to us, and we’ll assist you.

Lost or Stolen Packages

• Our brand is not responsible for any lost or stolen packages, after they are marked as delivered. However, if you encounter an issue, please contact us at neuroedgelab@gmail.com for further assistance.

Contact Us

If you have any questions regarding our shipping policy or need help with your order, please reach out to us at neuroedgelab@gmail.com. We’re here to help!